Terms and conditions

Lock in New Member pricing on Essential & Regular plans for a full 90 days!!

The Ground Rules

Terms & Conditions

By booking with Soap Sun & Shine, you're agreeing to the terms below. We keep them clear and straightforward — because that's how we like to do business.

Scheduling & Cancellations

Pickup & drop-off days: Standard service runs Friday through Sunday, unless we've agreed on something different together.
Same-day cancellations: Plans change — we get it. A $10 fee applies to cancellations made the same day as your scheduled pickup.
If we need to cancel: On the rare occasion we have to cancel on our end, you'll get a full refund or an easy reschedule — whichever works best for you.

Payment Terms

One-time orders and commercial clients without a contract: payment is due before drop-off. Your invoice will be sent after pick-up.
Subscription members and contracted commercial clients: billed monthly, at the start of the month.
We'll confirm accepted payment methods with you when you schedule.

Care & Handling

Here's exactly how we treat every order:

Washed in cold water using Free & Clear detergent, on a normal cycle.
Dried on medium heat with a Free & Clear dryer sheet.
Items are separated by color unless discussed and agreed on in advance — just let us know if you'd like it done differently.
Hanger service: Want items hung instead of folded? Send a separate bag of hangers with your pickup, or add the hanger option for $.50/hanger. Hung items are returned in a plastic garment bag unless we've arranged otherwise.

We handle every load with care, but a few things fall outside of what we will be responsible for: garment damage, lost or missing items, stains that don't fully release in the wash, and anything left in pockets (pens, gum, receipts, etc.).

Pickup & Drop-off

Getting ready for pickup: Place your laundry in a tied, standard 13-gallon kitchen bag — up to 18 lbs, with no rips or tears — on your porch for your scheduled window.
Getting it back: Clean laundry is returned in a clear plastic bag, unless we've discussed something different.

Counting Your Items

Please give your items a quick count before we pick up — it's the easiest way to make sure everything comes back. We do our own inventory check before washing, but your count is what we use to verify accuracy.

Items We Can't Accept

For everyone's health and safety, we're not able to accept items contaminated with:

Blood
Oil
Bugs (of any kind)
Chemicals or hazardous fluids
Urine or fecal matter

Exceptions: Accidents happen. On a case-by-case basis, we may be able to accept items with minor accidental contamination (like a urine or fecal stain) for an added sanitization fee — just discuss it with us in advance.

Service Refusal

We reserve the right to decline service when needed — for example, unsafe pickup conditions, improperly bagged items, or repeated issues with these terms.

Additional Fees

Same-day cancellation: $10
Sanitization (for accidental contamination): case-by-case
Excess pet hair: an additional fee may apply for items requiring extra cleaning

Changes to Services & Pricing

We're always refining what we offer. If our services, pricing, or policies change, we'll communicate it clearly — through our website or a direct message. Continuing to use our service after an update means you're on board with the revised terms.

Questions or Special Requests?

For anything at all — a question, a change to your service, or a special request — just reach out. We're always happy to work with you to fit your laundry needs. Contact us here.

Frequently asked questions

Questions, Answered

What's included in a standard order?

Every standard bag ($40 minimum) includes at least one tied, standard 13-gallon bag of laundry (up to 18 lbs), sorted by color, washed in cold water with our standard Free & Clear detergent on a normal cycle, dried on medium heat, then neatly folded and packaged for delivery. Want a scented detergent upgrade or stain treatment? Just ask. Need more than one bag? Additional bags are simply added to your order.

How does pickup and delivery work?

Schedule a pickup window online, bag up your laundry, and leave it at your door (or wherever we've arranged) at your scheduled time. We pick it up, wash, dry, and fold it, then bring it back clean and neatly packaged — typically within 48 hours.

Do I need to sort my laundry first?

Nope — we handle the sorting, including separating lights from darks. All we ask is that you count your items before sending them, so we can confirm the count matches on our end.

What items can I send?

Everyday clothes, kids' and baby clothes, machine-washable athletic wear, towels, blankets, sheets, comforters, duvet covers, and machine-washable rugs are all welcome.

The Basics

Everything you'd want to know before your first pickup — grouped so it's easy to find what you're looking for.

What is wash-and-fold laundry service?

It's full-service laundry, made simple: we wash, dry, and neatly fold your clothes and linens, priced by the bag. Our process covers sorting, washing, drying, folding, and packaging your laundry for delivery back to you.

Pickup, Bags & Delivery

What counts as "a bag"?

A bag means one tied, standard 13-gallon trash bag — free of rips or tears and not overstuffed, up to 18 lbs. Pricing by the bag keeps things fair, simple, and predictable for everyone.

What happens if my bag isn't packaged correctly?

We'll reach out with a couple of easy options: we can come back once it's repackaged into a proper 13-gallon bag, or we can repackage it for you and send photos with any pricing updates before moving forward.

What if I forget to put my bag out?

If we arrive and can't find your laundry, we'll call or text the number on your order. If we're not able to reach you in time, the order will be canceled and a $10 fee applies — so a quick response helps us both.

Do I need to be home for pickup or delivery?

Nope — we handle the sorting, including separating lights from darks. All we ask is that you count your items before sendNot at all — go run your errands or spend time with the people you love. We'll pick up and drop off at the address and instructions you provided.ng them, so we can confirm the count matches on our end.

How fast will I get my laundry back?

Standard turnaround is 48 hours from pickup. Need it sooner? Reach out about rush or same-day options — availability depends on scheduling and order volume.

Do you charge for delivery?

Pickup and delivery are free throughout Henderson, NV, including these zip codes:

89002 89011 89012 89014 89015 89044 89052 89074 89077

Don't see your zip code? Text us — we're happy to confirm coverage for your address directly. Outside Henderson, delivery is a flat $10.

Add-Ons

Can I request ironing?

Yes — just let us know, and we'll take care of it.

Do you offer dry cleaning?

We partner with a trusted local dry cleaner for dry cleaning needs. Send your request through our Contact Us page and we'll take it from there.

What detergent do you use?

You have a choice of standard Free & Clear detergent or Tide and a Free & Clear dryer sheet are included with every standard order.

Want something more? Ask about our luxurious scented detergent upgrade.

Payment & Scheduling

When is payment due?

One-time orders and commercial clients without a contract: payment is due by drop-off — you're never charged before your items have been returned. Invoices aren't after pickup. Subscription members and contracted commercial clients: billed monthly, at the start of the month.